So we are going to look at both sides of the coin for you to determine which one is best for your business. Starting with an In House Program you will first need to advertise for applicants. Then there will be the screening, interviewing, and hiring the applicants.
Next step will be to train the new hires along with supervising, monitoring and motivating the new employees. Cold calling is tough, so there will be a lot of monitoring to keep them on the phone and motivating to keep up their attitudes.
Script writing is a must. You will need to have some basic plan of actions for them to take in order to get the information you need from the businesses. You will need to provide them with answers to unexpected questions which may arise during the course of the phone conversation.
You will need to keep track of the results of the phone calls in order to determine whether you are acquiring the information you need. You will also want to know the progress being made by the telemarketers. This will enable you to weed out the ones who are not performing to the standard you have set.
Finding and making space for the telemarketers along with setting up the phones and making out schedules. Then there are the payroll taxes, the insurances, the actual phones, chairs, desk, etc need by each telemarketer. There are other expenses not yet mentioned here, but this will give you an idea of what to expect if you choose to set up an in house teleprospecting program.
If you choose to outsource your teleprospecting needs, you will be required to pay a price for the service they will provide, however the cost should be less than what it would cost you to start an in house teleprospecting program. They already have the quality people needed to get the job done in a shorter amount of time than it could take you to get it yourself. Their people will implement your project immediately, while you will have none of the headaches and all the rewards.